Booking Rules

When Booking your dog a groom you undertake to abide by the following rules!

The  principle groomer is  an ANKC Registered breeder and has sound knowledge of different types of dogs with varying coats and understands the needs of managing those coats long term. If however unlikely, an accident occurs and your dog is injured then firstly the owner has 30 years of nursing experience to manage most emergency situations and secondly the owner is fully insured to pay for any expense incurred to the client as a result of their dog requiring veterinary treatment.

All puppies are free for unlimited appointments until 8 months of age. This has to be requested by the client in response to local advertising but the owner will not automatically offer this service. It is the owners belief that puppies should be encouraged to come even though they have very little coat, not only to allow their coat to be maintained to avoid potential issues but most importantly to get them comfortable with being handled and not becoming anxious with the noise of the blow dryer.

Booking and payment of a groom can be done in cash on collection of the dog after grooming. It can also be done in advance by booking through this website www.goldengroomer.com.au and paying in by bank transfer.  Bank details can be obtained by messaging  0468 535 485 or by face to face request on dropping off your dog. The groomer will not necessarily contact the client prior to the groom to check they are coming. Booking the groom involves the client accepting responsibility to diarize the day and time requested.

Refunds from prepayment are given in full for cancelled appointments whereby over 24 hours notice is given. If you require a refund please email or sms to receive this. The refund will not be automatically processed. If the appointment is rescheduled then the payment carries over to the next appointment as lo ng as over 24 hours notice was given for this change. In exceptional circumstances and at the discretion of the owner, refunds within the 24 hour period may be considered.

When an appointment is booked either verbally over the phone, via sms or online the client accepts the responsibility to arrive on time and to also collect the dog at the agreed time. The owner is happy to negotiate early drop off or late collection by prior appointment only.  The owner offers a service which involves the dog staying for doggy day care client for which the advertised fee must be paid.

The client accepts on booking that they must manage their diary to meet the agreed  drop off and collection times. The owner will ONLY MESSAGE THE CLIENT during the groom IF THE GROOM MAY TAKE LONGER. Please do not rely on the groomer to message you to say the groom is complete. Routine lateness will incur a fee payable on collection of groomed dog as lateness  impacts other clients. The client will be charged $10 per every 15 minutes they are late.

Payments ideally by bank transfer please on or before collection, or if you prefer then credit card when booking online or cash on the day. 

Bank details:
Bank: ANZ.
Account Name: Rebecca Marshall.
BSB: 016 338.
ACC # 324654852

When an appointment is booked either verbally over the phone, via sms or online the client accepts the responsibility to pay the account for the agreed groom. Where a client does not settle in full they will not be welcomed back for further grooms and the Principle may have to pursue the matter through legal channels.